U.S. Shipping

• We ship all items the same or the next business day after payment is received. We ship Monday through Friday, holidays excluded.
• We ship most items with Fedex Ground or Home Delivery and with USPS Priority Mail. We reserve the right to ship using either carrier. Most items cannot be shipped to a PO Box. Please email us before purchasing to see if an item can be shipped to a PO Box. If you are shipping to a PO Box, you MUST select USPS Priority Mail.
• Shipping to Hawaii, Alaska, Puerto Rico, APO/FPO or US Protectorate Address MUST BE SHIPPED USING USPS PRIORITY MAIL. IF YOU SELECT FEDEX GROUND FOR SHIPMENT, THE ITEM WILL BE CANCELLED AS WE CANNOT SHIP TO THESE LOCATIONS WITH FEDEX.
• Shipping times in the lower 48 states normally take 1-4 business days. The day your order ships is not considered a transit day.
• Snowboard packages will normally ship in multiple packages and may arrive a day or two apart. This doesn’t happen often but please don’t panic if you only receive one package at a time.
• Please double check your shipping address when checking out. Addresses cannot be changed once the order is placed and items that come back us un-deliverable because of incomplete or incorrect addresses will be refunded minus all shipping costs.
• Please email us with any shipping questions you may have before purchasing an item. We will respond to all questions quickly!

Shipping Map for FedEx Home Delivery

International Shipping

• All international sales ship via eBay’s Global Shipping Program.
• All sizes are listed in US sizes.
• We cannot mark any item as a gift to avoid duties/taxes.
• Please email us with any questions you may have. We respond quickly to all questions!

Returns & Exchanges

• Returns or Exchanges are allowed up to 30 days from purchase. All items must be in the same condition as received, with all packaging, accessories and tags attached and included. Items that are returned in a used/incomplete/dirty/animal hair condition will be assessed a large restocking fee or in some cases returned to the buyer. We cannot do any return or exchange on any used items.
• We can exchange any brand new items if there is a sizing issue. Please email us to do an exchange – please do not request a return through eBay if you want to exchange an item.
• We offer a longer exchange period during the Christmas holiday season. Items can be exchanged after Christmas if there is a sizing issue. Please contact us within 14 days of Christmas to start an exchange. Buyers will be responsible for return shipping to us and on most items, we will ship the exchanged item back to you at no extra cost. This is at our discretion and depends on the size/weight of the exchanged items.
• We recommend you ship items back to us using tracking and insurance as we cannot be responsible for lost or damaged items.
• If for some reason you do not receive the correct item you ordered, please email us immediately so we can take care of it for you!

About Us

We are a small, family run business dedicated to finding you the best deals on sporting equipment, especially snowboard and ski equipment and apparel. We look for the best quality product at the best price and pass the savings on to you! We always answer all emails within 24 hours (weekends included!) but often in less than an hour. We welcome all questions so that you can find the perfect product for you!

Warranty

Most of our products come with at least a one year, manufacturer’s limited warranty. If you have a warranty problem, the quickest way to address it is to contact the manufacturer directly or you can contact us to get the process going. Please be aware that the warranty is limited and won’t cover all damage. Some examples of things that are NOT covered under warranty:

• Board Impact – Running into an object or running into someone else on the slopes, is not covered under warranty. If someone else runs into you, unfortunately, this is also not covered.
• Freestyle Snowboarding – Using rails, boxes or other hard surfaces in the terrain park can cause damage to your board. This is not covered under the manufacturer’s warranty.
• Nose or Tail Impact – Landing a jump on the nose or tail that causes the board to bend or crack is considered impact damage and is not covered under warranty.
• Boots – Tears or rips caused by holding your board up while riding the lift, are not covered.
• Bindings – Plastic straps can become brittle in extreme temperatures and broken straps are not covered under warranty. If you do break a strap, let us know and we will see if we have any replacements we can send you. Also, lost screws or straps are not covered but if you do lose one, let us know and we will see if we have a replacement for you. We recommend you check all equipment every day before riding, and be careful when strapping in to avoid problems.

Item Condition

All of our items are brand new, straight from the manufacturer, unless clearly noted otherwise.

We answer all emails quickly! Most emails are answered within an hour or two but all are answered within 24 hours 7 days a week. If you have not heard back from us for 24 hours, then we have not gotten the message, so please make sure that your message has gone through.

Click here to send us a message.